FREQUENTLY ASKED QUESTIONS

 

1.What is Crafted For U?
Crafted For U is a premium online store specializing in customized leather jackets and accessories. Each jacket is handcrafted to order, ensuring it perfectly matches your size, color, and design preferences.

2. How does the customization process work?
1. Choose your jacket style, leather type, color, and personalization options.
2. Once your order is confirmed, our craftsmen begin production.
3. Your jacket is ready within 8 working days and shipped with free worldwide delivery.

3. How long does it take to receive my jacket?
Production time: 8 working days Shipping time: Around 2 weeks (14 days) Total estimated delivery time: up to 3 weeks.

4. Do you offer free shipping?
Yes! Shipping is 100% free worldwide, including to the United States.

5. Are there any customs duties or taxes?
Local customs and duties may apply depending on your area. These charges are determined by your country's import laws and are the responsibility of the buyer.

6. What shipping carriers do you use?
We use trusted couriers like DHL, FedEx, and UPS. You’ll receive a tracking number once your order ships.

7. Can I return or exchange my jacket?
Returns or exchanges are accepted only if the product arrives damaged or does not match your confirmed order. Contact support@craftedforu.com within 7 days of delivery.

8. What if my order arrives damaged or incorrect?
We take full responsibility for manufacturing defects or damage during shipment. Once verified, we’ll issue a replacement or partial refund.

9. What materials do you use?
We use 100% genuine premium leather, sourced for durability and softness.

10. Do you offer vegan or faux leather options?
Yes, we offer vegan and faux leather alternatives upon request.

11. How do I choose the right size?
Use our detailed size chart on each product page, or contact us for help at
support@craftedforu.com.

12. Can I cancel or modify my order?
Orders can be canceled or changed within 24 hours of placing them. After production begins, modifications aren’t possible.

13. How should I care for my leather jacket?
Avoid water and direct sunlight, condition the leather regularly, and store it in a breathable cover.

14. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods. All payments are processed in USD.

15. How can I track my order?
You’ll receive a tracking number once your jacket ships.

16. How can I contact customer support?
Email: support@craftedforu.com
Website: www.craftedforu.com

We respond within 24 hours (Monday to Friday).